Refund policy
The honest version: because your cover is printed specifically for you, we can't resell it to anyone else if you change your mind — so most sales are final. Here's exactly what that does and doesn't cover.
Custom, made-to-order goods are final sale
Every DinkCozy cover is manufactured only after you finish your design and check out — nothing is stocked ahead of time. Because each one is personalized (your photo, your name, your colors), we can't accept returns for a change of mind, an ordering mistake on your part (wrong name spelled, wrong photo chosen), or simply not liking the finished look once it arrives as designed. This is standard for custom-printed goods, and it's the tradeoff for something made just for you instead of pulled off a shelf.
What IS covered — we'll fix or refund it
We'll replace or refund your order, no argument, for any of these:
- Damaged in transit — it arrived torn, crushed, or otherwise physically damaged.
- Manufacturing defect — the zipper, stitching, or padding is faulty, unrelated to normal wear.
- Misprint — what arrived is meaningfully different from the design you actually approved (wrong photo, wrong text, a printing error that isn't how you designed it).
- Wrong item — we sent the wrong product entirely.
Email gifts@dinkcozy.com within 30 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or a full refund — your choice — usually without needing the item back, since return shipping on a low-cost item like this rarely makes sense for either of us.
Cancelling before it's made
Production starts fast once you check out. If you need to cancel or change something, email us within 2 hours of ordering and we'll do everything we can to catch it before it goes into production. After that window, your design has likely already been sent to production and can't be cancelled or changed.
Sizing and fit
The cover is sized for standard USAPA-regulation paddles (see the FAQ) — if you're unsure whether it'll fit an oversized or non-standard paddle, email us before ordering and we'll tell you honestly. Because that guidance is available up front, “it didn't fit my non-standard paddle” isn't covered by this policy after the fact — but a standard-size paddle that genuinely doesn't fit is a defect, and is covered above.
How refunds are processed
An approved refund goes back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Questions
See the shipping policy for delivery timing, or email gifts@dinkcozy.com — a real person reads every one, and we'd rather make it right than argue a technicality.