Shipping policy

Production + delivery time

Made-to-order production typically takes 2 business days, plus 5–6 business days in transit. Most orders arrive within 7–8 business days of ordering. This is the same estimate we give on the FAQ page, and it's an estimate, not a guarantee: a design queue, a holiday, or a carrier delay can push it a little either way.

If you're ordering for a specific date (a birthday, a tournament), please build in that buffer. We can't guarantee arrival by a fixed date unless we've confirmed it with you directly first at gifts@dinkcozy.com.

Cost + carrier

Standard shipping within the US is free on every order. We ship via USPS or UPS, whichever is the better fit for your address. You'll get a tracking link by email the moment your cover ships.

Where we ship

DinkCozy currently ships within the United States only, including APO/FPO addresses where the carrier supports it. We don't yet offer international shipping. If that changes, this page will say so.

Address accuracy

You're responsible for entering a correct shipping address at checkout. If a package is returned to us because of an incomplete or incorrect address, we'll reach out to arrange reshipment. A second shipment to a corrected address may carry its own shipping cost, since the first shipping cost was already spent getting it there once.

Lost, delayed, or missing packages

If tracking shows your order as delivered but you can't find it, please check with neighbors and your local carrier office first. That resolves most “missing” packages within a day or two. If tracking stalls or it's never marked delivered well past the estimated window, email us with your order number. We'll investigate the shipment. Most carrier delays resolve on their own; a shipment that's genuinely lost is rare, and we'll make it right once that's confirmed rather than guessing at a fixed day count here.

Questions

See the refund policy for damaged or misprinted items, or email care@dinkcozy.com. We reply quickly.