Shipping policy
Every cover is made after you order it, not pulled off a shelf — here's exactly what that means for timing.
Where your order is made
DinkCozy covers are manufactured and shipped by our print-on-demand production partner from facilities in the United States. Nothing is pre-printed or held in inventory — your design is sent to production only after you finish it and check out.
Production + delivery time
Made-to-order production typically takes 3–6 business days, plus 2–5 business days in transit — most orders arrive within 5–9 business days of ordering. This is the same estimate we give on the FAQ page, and it's an estimate, not a guarantee: a design queue, a holiday, or a carrier delay can push it a little either way.
If you're ordering for a specific date (a birthday, a tournament), please build in that buffer — we can't guarantee arrival by a fixed date unless we've confirmed it with you directly first at gifts@dinkcozy.com.
Cost + carrier
Standard shipping within the US is free on every order. We ship via USPS or UPS, whichever is the better fit for your address — you'll get a tracking link by email the moment your cover ships.
Where we ship
DinkCozy currently ships within the United States only, including APO/FPO addresses where the carrier supports it. We don't yet offer international shipping — if that changes, this page will say so.
Address accuracy
You're responsible for entering a correct shipping address at checkout. If a package is returned to us because of an incomplete or incorrect address, we'll reach out to arrange reshipment — a second shipment to a corrected address may carry its own shipping cost, since the first shipping cost was already spent getting it there once.
Lost, delayed, or missing packages
If tracking shows your order as delivered but you can't find it, please check with neighbors and your local carrier office first — that resolves most “missing” packages within a day or two. If it's genuinely lost in transit (tracking stalls, or it's never marked delivered) more than 3 business days past the estimated delivery window, email us with your order number and we'll track it down or send a replacement.
Questions
See the refund policy for damaged or misprinted items, or email gifts@dinkcozy.com — a real person reads every one.